Why Retail Companies Invest in Certus Training
Faster Onboarding for New Hires
Consistency Across All Locations
Strengthened Safety Culture
Reduced Shrink & Operational Loss
Simple & Audit-Ready Compliance
Solutions for Critical Retail Environments
Industry-specific training that's designed for the realities of your jobsites and regulatory environment. We help remove operational bottlenecks so your team can focus on what counts: exceptional customer service.
Grocery & Supermarkets
Modern grocery stores are a high-stakes balancing act between thin margins and massive operational complexity. Continuous equipment uptime and strict adherence to food safety standards are non-negotiable. A refrigeration failure or a single compliance violation can lead to costly inventory loss or brand-damaging health violations.
Proper training ensures technicians and frontline staff are fully equipped to protect product quality, reduce downtime, and maintain compliance. Connect your team with standardized training to create safer stores and more reliable operations.
Training solutions include:
- HVAC & Electrical Maintenance — Technical skills for preventive maintenance, electrical troubleshooting, refrigeration uptime and A2L refrigerant compliance.
- Food & Alcohol Safety Training — ANAB-Accredited food handler essentials, food manager certification, HACCP, beverage handling, and allergen awareness training, including state-approved and nationally accepted programs.
- Workplace Safety — Train staff to safely operate forklifts and pallet jacks. Prevent lifting injuries and common hazards like slips, trips, and falls.
Warehouse Clubs
Efficiently moving and stocking bulk inventory means warehouse club customers often share aisles with dangerous industrial equipment. This creates a high-risk retail environment where unsafe procedures can cause serious harm to customers and staff. In addition, the scale of these facilities places a massive burden on HVAC and electrical systems that must remain 100% operational.
Our solutions are designed to manage the high-velocity demands of the warehouse club environment while insulating the organization from extreme liability. With Certus' scalable, role-based training, your team can reduce injury risk, improve uptime, and operate at peak efficiency.
Training solutions include:
- Technical Skills Training — Operation and preventive maintenance for HVAC, refrigeration, electrical systems, PLCs, and conveyors.
- Workplace Safety — Safe operation of powered industrial trucks, pedestrian awareness, dock safety, ergonomics, lockout/tagout, and preventing slips, trips, and falls.
- Food Safety — Bulk food handling, cold chain management, sanitation standards, food handler training, and food manager training.
- Driver Safety — Yard truck safety, fleet safety, and bulk transportation.
Home Improvement Retailers
Hardware and home improvement stores require staff to move heavy, awkward, and often hazardous materials across a sprawling facility that includes indoor showrooms and outdoor garden centers. Common challenges include powered industrial truck hazards, lifting and fall injuries, and the technical upkeep of outdoor irrigation. The presence of paints, pesticides, and other hazardous chemicals requires a workforce that is trained in EPA compliance, safe handling procedures, and rapid spill response.
Certus solutions provide technicians and frontline staff with the practical skills needed to maintain equipment, work safely, and respond effectively to operational challenges. Equip your team to manage a diverse and challenging inventory with zero incidents.
Training solutions include:
- Forklift and Powered Industrial Truck Certification — Safe operation procedures for forklifts, aerial and scissor lifts, and pallet jacks.
- HAZMAT and Spill Response — EPA-aligned training to ensure the safe handling and storage of chemicals and fuels.
- Bulky Load Handling — Ergonomic training for lumber, flooring, and masonry departments.
- Ladder Safety — Prevent falls and struck-by hazards with safe climbing procedures and regular equipment inspections.
Convenience Stores
Convenience stores operate with lean teams and high employee turnover, making it difficult to maintain consistent food safety, equipment reliability, and operational standards. As the industry shifts toward fresh, high-margin food service, stores must navigate complex safety regulations typically reserved for restaurants. Managers must be prepared to act as first-line technicians for fuel, refrigeration, and beverage systems, where even an hour of downtime during peak hours can result in a significant loss in revenue.
We enable convenience store retailers to standardize safety and operational procedures, accelerate onboarding, and reduce risk. Accessible training in food safety, workplace safety, and technical skills keeps stores operating efficiently and consistently.
Training solutions include:
- Technical Skills Training — Operation and preventive maintenance for fuel and electrical systems, refrigeration, and beverage equipment.
- Food & Seller Server Safety Training — State-accepted programs for food handling, food manager, temperature control, sanitation, allergen awareness, alcohol server, and tobacco seller training.
- HAZMAT and Emergency Response — Chemical handling training, spill cleanup, fire prevention, and underground storage tank protocols.
- Workplace Safety and Security — Slip, trip, and fall prevention, lone-worker and late-night safety, fire prevention, and hot equipment burn prevention.
Retail Distribution Centers
To move inventory at scale and meet aggressive fulfillment timelines, distribution centers rely on automation, conveyor systems, and industrial infrastructure. Any equipment failures, safety incidents, and fleet risks can disrupt the supply chain and drive significant costs.
Empower your team to build technical skills and safety awareness across critical operational roles. Standardized training across facilities improves uptime, reduces injuries, and protects logistics performance.
Training solutions include:
- Technical Skills — Safe operation, troubleshooting, and regular maintenance for electrical and HVAC systems, conveyors, and PLCs.
- Safety Compliance — Forklift certification, lockout/tagout, confined spaces, and ergonomics.
- Food Safety — Food handler essentials, food manager certification, cold storage handling, and sanitation.
- Professional Driver Safety — CDL and endorsements training, dock safety, last-mile delivery, and DOT compliance.
Vertically Integrated Retail Operations
Owning your organization's entire value chain — from production plants to the warehouse, fleet, and storefront — creates diverse technical, safety, and compliance requirements. Challenges can arise from fragmentated team standards, inconsistent maintenance of cross-functional equipment, and a disjointed approach to risk management.
Our expansive training catalog enables vertically integrated organizations to create a cohesive training ecosystem. We help ensure your technicians, drivers, and store managers all speak the same language of safety and operational precision, protecting your brand at every touchpoint.
Training solutions include:
- Unified Safety Integration — Comprehensive and customizable training plans covering every stage of your value chain.
- Cross-Functional Technical Upskilling — Develop technical knowledge, maintenance standards, and troubleshooting skills for electrical systems, HVAC, refrigeration, PLCs, and mechanical equipment.
- Professional Driver Safety — Fleet training, dock safety, DOT compliance, Entry-Level Driver Training (ELDT), and endorsements.
- End-to-End Food Safety — State-approved programs for employees and managers, cold chain integrity, and sanitation programs.
Minimize Risk. Maximize Potential.
When your business calls for a fully compliant distribution center or a more risk-aware sales floor, Certus ensures your operations never miss a beat. Find the perfect balance between safety and speed.
Regulatory & Compliance Training
Prioritize safety, minimize disruptions, and ensure your workforce meets state and federal standards.
- Reduced incidents and claims
- Compliance audit readiness
- Consistent training across all locations
Food Safety & Manufacturing
Protect your business with a unified approach to food safety, from retail service to large-scale HACCP compliance.
- Achieve year-round audit readiness
- Prevent contamination, food violations & recalls
- Build safety leadership with accredited food manager certification
Technical Skills
Develop a technically proficient team to maximize uptime and reduce repair costs.
- Faster in-house troubleshooting and repairs
- Extended lifespan of machinery and equipment
- Reduced operational overhead and dependence on costly contractors
Workplace Safety & Risk Prevention
Prevent injuries and manage operational risk. Deliver training that's tailor-made for dynamic retail environments.
- Lower workers' comp costs
- Fewer recordables
- Improved store safety culture
Manage and Deliver Training Your Way
Introducing FUSION, the industry's most advanced platform for training administration. Employees and managers can access this single, intuitive tool to assign training, track progress, and manage certificates. Have your own learning platform? Our training solutions can integrate with it seamlessly.
For Managers
- Real-time insights, reporting & dashboards
- Audit-ready documentation
- Tracking by role, site, or brand
- Custom learning paths
For Employees
- On-demand training at your pace using any internet-enabled device
- Simulations and microlearning to enhance knowledge retention
- Easily download and print certificates and lessons
Interested in our enterprise solutions?
Fill out the form to start a conversation with our team.
Case Studies
OUR EDUCATION TECHNOLOGY IN ACTION
Whole Foods Market
Launched in 1980 with fewer than 20 team members and just one location, Whole Foods Market has quickly become one of the largest certified organic grocers in the world, with a global footprint that spans more than 500 locations and over 91,000 team members.
Tyson Foods, Inc
Tyson Foods, Inc., with a corporate base in Springdale, Arkansas, comprises 110 production facilities with approximately 120,000 employees throughout the United States. The company provides 20% of America's proteins under a portfolio of seven brands while also serving as the leading protein provider to several national restaurant chains.
